Feature |  |  |  |
|---|---|---|---|
Quick Tasks (up to ~1.5h each) | 5/month | 10/month | Unlimited |
Average Support Response Time | 48h | 24h | < 8h |
Video Calls | 1/month | 2/month | 4/month |
Mid-sized Improvements (new dashboards, views, automations) | 0 | 2/month | Unlimited |
Major System Additions (new modules, integrations) | — | 1/month | Unlimited |
Custom Video Tutorials (5 min each) | 1/month | 2/month | 10/month |
Team Training & Onboarding Support | ❌ No | ✅ Yes | ✅ Yes |
Workflow Audit & Optimization Proposal | ❌ No | ✅ Quarterly | ✅ Monthly |
Dedicated Slack / Portal Access | ✅ Portal | ✅ Portal | ✅ Slack + Portal |
Monthly Improvement Summary | ✅ Yes | ✅ Yes | ✅ Yes |
Strategic Roadmap Reviews | — | Quarterly | Monthly |